Return Policy

Last Updated: 2025/09/28

  1. General

At carefulsmart, we want you to be fully satisfied with your purchase. This page explains the conditions and process for returns, exchanges, and refunds. By completing your order, you agree to these terms.

  1. Return Period

You may request a return within 30 days of receiving your item.

The product must be unused, in its original condition, and with all original packaging and tags, unless it was defective or damaged upon arrival.

  1. Eligible Returns

Items that are defective or damaged.

Items that were sent in error.

Incomplete or faulty items.

  1. Non-Returnable Items

Products that, by nature, cannot be returned (e.g., opened health/beauty products, downloadable digital goods).

Items damaged due to misuse or negligence by the customer.

Customized or personalized orders (as stated in the product description).

  1. Return Process
  2. Contact our support team: Email: carefulsmart2025@gmail.com
  3. Provide your order number along with photos/videos of the item.
  4. Once your return is approved, you will receive return instructions and the return address.
  5. After the product is received and inspected, a refund or exchange will be processed.
  6. Return Shipping Costs

If the issue is our fault (wrong item, defective or damaged product), we cover the return shipping cost.

If the return is due to customer preference (e.g., item not as expected), the return shipping cost is the customer’s responsibility unless otherwise agreed.

  1. Refunds

Once the returned item is inspected and approved, refunds will be issued within 7 to 14 business days to the original payment method.

Please note that the time for the refund to appear in your account may vary depending on your bank or payment provider.

  1. Exchanges

If the requested replacement item is in stock, we can exchange the product for a similar one. Please contact our support team to arrange an exchange.

  1. Damaged Items During Shipping

If your package appears damaged upon delivery, please refuse to accept it or contact us immediately and provide photos. This will help us resolve the issue quickly.

  1. Contact Us

For any questions or complaints, feel free to reach out:
📧 Email: carefulsmart2025@gmail.com